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lizzie
858f9e5aea
Signed-off-by: lizzie <lizzie@eden-emu.dev> - [x] I have read and followed the [Contribution Guidelines](https://git.eden-emu.dev/eden-emu/eden/src/branch/master/CONTRIBUTING.md#code-contributions). - [x] I have read and followed the [AI Policy](https://git.eden-emu.dev/eden-emu/eden/src/branch/master/docs/policies/AI.md) - [x] I have read and followed the [Coding Guidelines](https://git.eden-emu.dev/eden-emu/eden/src/branch/master/docs/policies/Coding.md) to the best of my ability. ------------------- updates deps.md (freebsd had a package that didnt exist, oops) netbsd also had outdated packages moved windows caveats into the user guide (because well, those are user stuff, not build caveats) MANY redundant wording removals (especially on dynarmic) proper capitalization of Eden, Dynarmic, Amiibo, and CLion fixed discord link on metainfo as well also fixed file associations as well otherwise installed eden wont have icon over NSP/XCI/etc files "please" is filler fixes a HANDFUL of dead links as well Reviewed-on: https://git.eden-emu.dev/eden-emu/eden/pulls/4315 Reviewed-by: crueter <crueter@eden-emu.dev> Reviewed-by: CamilleLaVey <camillelavey99@gmail.com>
100 lines
3.9 KiB
Markdown
100 lines
3.9 KiB
Markdown
# User Handbook - Troubleshooting
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## Vulkan initialization error
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- Ensure you have the latest drivers
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- Uninstall old drivers, for Windows you can use [Display Driver Uninstaller](https://www.guru3d.com/download/display-driver-uninstaller-download/)
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- Change backend manually in the settings file (set it from `0` to `1` or viceversa).
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- Disconnect your second monitor, if any
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## This mod only works on an Emulator
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- Enable RNG seed
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- Set RNG seed to 0
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## Eden Fails to Launch and Does Not Leave Any Logs
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**[See here](https://evilperson1337.notion.site/Windows-Eden-Fails-to-Launch-and-Does-Not-Leave-Any-Logs-2b057c2edaf68156b640cf1ac549870a) for an illustrated guide.**
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### Error Details
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*Behavior*: Program appears not to launch or exits immediately without leaving any log entries.
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*Platform(s) Affected*:
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- **Windows**
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**Error Log Entries:**
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```text
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None
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```
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**Example Error Message Entry in Windows Event Viewer**
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```text
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Faulting application name: eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
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Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
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Exception code: 0xc0000005
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Fault offset: 0x0000000000014778
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Faulting process id: 0x2AF0
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Faulting application start time: 0x1DB7C30D2972402
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Faulting application path: C:\temp\Eden-Windows\eden.exe
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Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
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Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
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Faulting package full name:
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Faulting package-relative application ID:
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```
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---
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### Causes
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<aside>
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#### Issue 1: Missing C++ Redistributable
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*Eden requires the latest C++ redistributable from Microsoft in order to run. Like many other programs, it relies on aspects and libraries included in this runtime, without it - the program cannot run.*
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1. Download the [Latest C++ Redistributable](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022) from Microsoft for your machine.
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2. Double Click the downloaded executable file and wait for the software to install.
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3. Restart the computer.
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4. Launch Eden again, if the main window appears, you are good to go. If not, proceed to the next issue.
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</aside>
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<aside>
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#### Issue 2: Corrupted System Files
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*A corruption of necessary system files can cause odd behaviors when Eden tries to access them. It is a very rare case and you would likely see other programs misbehaving if this is what your issue is, but you can try if you have no other options.*
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1. Launch Eden to generate a crash.
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2. Confirm there are no logs created in the log directory.
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1. See the [How to Access Logs](./HowToAccessLogs.md) page for the log location if you need it.
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2. If there are any entries in here since you tried step 1, this is likely not your issue.
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3. Navigate to your *Windows Event Viewer* (Start Menu > **eventvwr.msc)**.
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4. Expand **Windows Logs** and select **Application.**
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5. Look for an entry with the Level of Error, and look for a message similar to the following
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```text
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Faulting application name: Eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
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Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
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Exception code: 0xc0000005
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Fault offset: 0x0000000000014778
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Faulting process id: 0x2AF0
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Faulting application start time: 0x1DB7C30D2972402
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Faulting application path: C:\temp\Eden-Windows\Eden.exe
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Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
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Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
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Faulting package full name:
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Faulting package-relative application ID:
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```
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6. Run a Command Prompt terminal Window as Administrator.
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7. Enter the following command and wait for it to complete. It will take a while, just be patient and do other things while it completes.
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```bat
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DISM /Online /Cleanup-Image /RestoreHealth
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```
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8. Reboot your computer.
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9. Launch Eden and verify it is now working.
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</aside>
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